MADISON, Wis. (AP) — As Wisconsin businesses shuttered this spring to slow the spread of COVID-19, jobless filings and phone calls flooded the Department of Workforce Development — too quickly for staffers to keep up. But DWD Secretary Caleb Frostman remained optimistic.

In a May 4 email, Frostman told Unemployment Insurance Division Administrator Mark Reihl to "hang in there."

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