Hayward dealer receives service award
Mercury Marine has presented John’s Motor Sports in Hayward its prestigious Service Customer Satisfaction Index (CSI) Award for 2020. The program measures customers’ satisfaction after having warranty work done on their Mercury outboard or MerCruiser Sterndrive or inboard motors. To be eligible, a dealer must maintain a score of 94 or better out of 100 in the survey, which asks consumers to rate their overall satisfaction and indicate if they would re-visit the dealership in the future. Here, John’s service staff poses with a poster announcing the award.
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